# Customer Support There is NO customer support for Nucleon. If you're experiencing issues, 1. First check the [**General FAQ**](/get-help/general-faq.md). 2. If you can't find a solution, try reaching out to your local Telegram group. Admins will NEVER send you a direct message. If anybody approaches you directly on e.g. Telegram pretending to represent customer support, please block them and report it as spam. **NEVER, under any situation, should you ever give someone your private key or recovery phrases. Immediately block and report anyone that asks for them.** --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.nucleon.network/contact-us/customer-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.